Businesses may effectively handle incoming and outgoing calls without requiring on-premises hardware thanks to Cloud-Based Interactive Voice Response (IVR) solutions, which are cutting-edge systems housed on distant servers. Conventional IVR Systems use physical hardware to route calls, which comes with high installation and maintenance costs. Regularly analyze the IVR flow for clarity, ease of navigation. To ensure the ongoing success of an IVR system, it is essential to gather feedback from callers regarding their experiences.